Help center
How can we help?
Answers to the most common questions about booking, payments, and becoming a Gumly pro.
Booking a service
How quickly can I get a technician? ▾
Most bookings are matched with a nearby verified pro within about 12 minutes. You can also schedule for a specific date and time if it's not urgent.
Can I choose a specific technician? ▾
Gumly automatically matches you with the best-rated available pro nearby. If you've worked with someone before and want them again, you'll be able to request them directly from your booking history.
What if I need to cancel or reschedule? ▾
You can cancel or reschedule from your dashboard any time before a technician is confirmed at no cost. Once a pro is on the way, a small cancellation fee may apply.
Payments & pricing
When am I charged? ▾
You're only charged once the job is marked complete. Prices shown before booking are estimates based on the service type — your technician will confirm final pricing if the scope changes on-site.
What payment methods are accepted? ▾
All major credit and debit cards, plus digital wallets, are supported directly in the app.
Can I get a refund? ▾
If a job wasn't completed as described, contact support within 48 hours and we'll review it — most resolved issues result in a partial or full refund.
Becoming a Pro
What are the requirements to join as a technician? ▾
You'll need a valid ID, pass a background check, and demonstrate relevant experience or certification for the services you offer.
How and when do I get paid? ▾
Payouts are sent directly to your linked bank account after each completed job — no waiting for a monthly cycle.
Can I set my own schedule? ▾
Yes — you choose which jobs to accept and when you're available. There's no minimum hours requirement.
Account & safety
Are technicians background-checked? ▾
A background check is required as a condition of joining the platform, and ratings are tracked continuously afterward.
How do I delete my account? ▾
Contact support and we'll delete your account and associated data for you.