Help center

How can we help?

Answers to the most common questions about booking, payments, and becoming a Gumly pro.

Booking a service

How quickly can I get a technician? ▾
Most bookings are matched with a nearby technician within about 12 minutes. You can also schedule for a specific date and time if it's not urgent.
Can I choose a specific technician? ▾
Gumly automatically matches you with the best-rated available pro nearby. If you've worked with someone before and want them again, you'll be able to request them directly from your booking history.
What if I need to cancel or reschedule? ▾
You can cancel or reschedule from your dashboard any time before a technician is confirmed at no cost. Once a pro is on the way, a small cancellation fee may apply.

Payments & pricing

When am I charged? ▾
You're only charged once the job is marked complete. Prices shown before booking are estimates based on the service type — your technician will confirm final pricing if the scope changes on-site.
What payment methods are accepted? ▾
All major credit and debit cards, plus digital wallets, are supported directly in the app.
Can I get a refund? ▾
If a job wasn't completed as described, contact support within 48 hours and we'll review it — most resolved issues result in a partial or full refund.

Becoming a Pro

What are the requirements to join as a technician? ▾
You'll need a valid ID, proof of any licence and insurance your trade requires, and relevant experience in the services you offer. We review what you submit before your account is activated.
How and when do I get paid? ▾
Payouts are sent directly to your linked bank account after each completed job — no waiting for a monthly cycle.
Can I set my own schedule? ▾
Yes — you choose which jobs to accept and when you're available. There's no minimum hours requirement.

Account & safety

How are technicians checked? ▾
Every technician submits identity, licence and insurance documents, and an administrator reviews them before the account is activated. Ratings are tracked continuously afterward. Third-party background screening is planned and is not yet in place — we will say so here when it is.
How do I delete my account? ▾
Contact support and we'll delete your account and associated data for you.

Still need help?

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