Help center

How can we help?

Answers to the most common questions about booking, payments, and becoming a Gumly pro.

Booking a service

How quickly can I get a technician?
Most bookings are matched with a nearby verified pro within about 12 minutes. You can also schedule for a specific date and time if it's not urgent.
Can I choose a specific technician?
Gumly automatically matches you with the best-rated available pro nearby. If you've worked with someone before and want them again, you'll be able to request them directly from your booking history.
What if I need to cancel or reschedule?
You can cancel or reschedule from your dashboard any time before a technician is confirmed at no cost. Once a pro is on the way, a small cancellation fee may apply.

Payments & pricing

When am I charged?
You're only charged once the job is marked complete. Prices shown before booking are estimates based on the service type — your technician will confirm final pricing if the scope changes on-site.
What payment methods are accepted?
All major credit and debit cards, plus digital wallets, are supported directly in the app.
Can I get a refund?
If a job wasn't completed as described, contact support within 48 hours and we'll review it — most resolved issues result in a partial or full refund.

Becoming a Pro

What are the requirements to join as a technician?
You'll need a valid ID, pass a background check, and demonstrate relevant experience or certification for the services you offer.
How and when do I get paid?
Payouts are sent directly to your linked bank account after each completed job — no waiting for a monthly cycle.
Can I set my own schedule?
Yes — you choose which jobs to accept and when you're available. There's no minimum hours requirement.

Account & safety

Are technicians background-checked?
A background check is required as a condition of joining the platform, and ratings are tracked continuously afterward.
How do I delete my account?
Contact support and we'll delete your account and associated data for you.

Still need help?

Our support team is a message away.